Data and Account Deletion

Effective date: 22 October 2026.

You can ask XpertMedico to give you a copy of your data or to delete your account and data at any time.

1.How to request deletion

1. Sign in and open /account/privacy.
2. Request deletion (or request an export for a copy of your data) and confirm.
3. If you cannot sign in, email info@xpertmedico.com from the email on your account, or call / WhatsApp 03442490527. We may ask you to confirm your identity with a one-time code.

A parent or legal guardian makes the request for a child under 18. Stores and providers can ask to close their business account by email.

2.What happens next

• We reply within 30 days.
• Your account, profile, saved items, reviews and family members are deleted or anonymised.
• Your consents are marked as withdrawn, so no new processing happens.

3.What we must keep

Some records must be kept by law even after deletion, and are kept only for that purpose:

• prescriptions, consultation notes, lab reports and dispensing records held by providers and pharmacies, for the period set by healthcare laws and Healthcare Commission rules;
• sales, tax, invoice and payment records;
• legal audit records such as e-signature records, consent records and access logs.

Routine technical logs are deleted after 3 days in any case.

4.Records held by providers

Doctors, labs, hospitals, clinics and stores keep their own records of your care. To ask about those, contact the provider directly; we will pass on your request where we can.

Questions or complaints: email info@xpertmedico.com or call / WhatsApp 03442490527.